In order to diagnose certain issues it may be necessary to send TaxCalc a Health Check. Normally this is done from inside the program. If, however, you cannot open the program, you can send a Health Check manually
WINDOWS ONLY
- Click on your Windows logo > All Programs > TaxCalc Hub > Support Tools > Health Check
If the start menu entry is not present open File Explorer and navigate to the following location and run the Healthcheck.bat file:
- C:\Program Files (x86)\Acorah Software Products\TaxCalcHub
Or for 32bit systems the file can be found in :
- C:\Program Files\Acorah Software Products\TaxCalcHub
This will then open a command prompt window (black box), which will then close. Once this has happened:
- Click Start > Search (7/8/8.1/10)
- Type %temp%
- Press Enter
This will open a window. Look for the file HealthCheck.zip and then send a copy of this file to us via email to support@taxcalc.com. This file will allow us to investigate how and why your problem occurred.
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