In the 2015 release TaxCalc have implemented a new tool, TaxCalc Viewer, to handle report output. This tool does not rely on the presence of Adobe Reader. If you are experiencing problems with the viewing/printing of returns in TaxCalc, it is recommended that you switch to the TaxCalc Viewer

Enabling and using the TaxCalc Viewer

Practice users

• On the home screen (or Practice Manager) select View > PDF Viewing > Use TaxCalc Viewer. This will turn on the TaxCalc viewer.
• Extra options are available if you open the same menu option in Tax Return Production, where you can choose between Internal Preview or New Window:
  • Internal Preview opens the document inside the TaxCalc Application.
  • New Window will open a new TaxCalc Viewer window.

Individual users

• Open the year for the return you wish to print: View > PDF Viewing > Use TaxCalc Viewer.
• From that option you can then choose between Internal Preview or New Window.
  • Internal Preview opens the document inside the TaxCalc Application.
  • New Window will open a new TaxCalc Viewer window.

If you continue to experience problems, the following Knowledge Base item My document doesn't print/create PDF gives examples of the most common issues and their resolutions when you are not using the TaxCalc Viewer.