Below is a list of notable issues that have been reported in recent versions of TaxCalc since their release. Other issues may exist that have not yet been confirmed or investigated, or are trivial/cosmetic. This should be read in conjunction with our article How are software enhancements and issues prioritised at TaxCalc?
TaxCalc & Mac OS Big Sur
Please refer to the following knowledge base article, Mac OS Big Sur & TaxCalc, for more information about an installer for TaxCalc and Big Sur. This relates to case PROD-4674.
Accounts Production
| Issue Description |
Workaround |
Case reference |
Resolution schedule
|
| Posting batch screen is too big and cannot be resized |
Drag the corner of the window of the posting batch screen to resize |
PROD-642 |
TBC |
| QuickBooks Online Fetch Issue |
Send a health check to TaxCalc Support via Help > Send Health check to TaxCalc. |
PROD-2416 |
N/A |
| Unable to import from XERO |
XERO are investigating this. Please send a health check to TaxCalc Support via Help > Send Health check to TaxCalc. |
PROD-2170 |
TBC |
| QuickBooks year end doesn't match error |
Contact Support. We are currently investigating with QuickBooks. |
PROD-1207 |
TBC |
Tax Return Production
| Issue Description |
Workaround |
Case reference |
Resolution schedule |
|
Amber validation on SA100 for the SA800 pages.
Message is: There have been changes on an SA800 tax return linked to this individual .......
|
This can be ignored |
PROD-5030 |
Released in version 11.12.048 |
Other modules
| Issue Description |
Workaround |
Case reference |
Resolution schedule |
| eSign - Unable to send |
There can be a number of reasons for the message appearing. Support are trying to obtain additional information to locate the required information to resolve this. Please contact support and report the error in order for the information to be obtained.
|
Assessment required on a case by case basis |
TBC |
| eSign- generating pdf window stuck at 50% when uploading registrar statements |
Export the Registrar Accounts as a PDF and upload the document onto eSign.
|
PROD-5066 |
Released in version 11.12.048 |
Technical
| Issue Description |
Workaround |
Case reference |
Resolution schedule |
| TaxCalc will not run on Mac OS Big Sur |
Currently, we do not recommend you update your Mac to Big Sur, unless you have an alternative mac/computer you can run TaxCalc with.
Our development team are currently reviewing this.
|
PROD-4674 |
please see KB-3120 |
|
Error updating application after restoring a backup taken on an older version of TaxCalc (a backup taken from v11.5 or earlier).
Please note: this does not affect Network or CloudConnect users
|
- Uninstall TaxCalc
- Install version 11.8.001
- Windows link TaxCalc V11.8.001
- Mac link TaxCalc Mac V11.8.001
- Linux link TaxCalc Linux V11.8.001
- Restore backup
- Update TaxCalc to the latest version as required.
|
PROD-4777 |
TBC |
When installing on Catalina, i receive the error for
"This software cannot be opened because apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information." |
Please see Knowledge Base article on: Issues installing TaxCalc on Catalina OS |
PROD-2708 |
TBC |
| Unable to resize windows |
Check your scaling in your display settings on windows. |
PROD-642 |
TBC |
| CloudConnect users cannot make a backup when updating TaxCalc. (Only if exceeded 10 backups) |
Please see Knowledge Base article on: Cannot make a backup when TaxCalc needs updating (CloudConnect customers only) |
PROD-4780 |
N/A |
| TaxCalc crashes during installation/OpenGL |
Please see Knowledge Base article on: TaxCalc Crashes during installation or Update to Version 6 or later |
N/A |
N/A |
| TaxCalc application appears to large on screen after an update |
Please see Knowledge Base article on: TaxCalc display is too large after update. |
N/A |
N/A |
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