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Moving TaxCalc to a new server (Practice - Network version)
The steps to move TaxCalc to a new server are outlined below. Make a backup (Existing Server) Uninstall the program (Existing Server) Install the TaxCalc software (NEW Server) Restore the backup (NEW Server) Make sure the workstations connect to the database on the new Server While the...
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06 May, 2020
Views: 6419
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Can I re-download TaxCalc on a new computer?
If you no longer have access to the computer you installed TaxCalc on last year – or if you uninstalled the software – you can (re-)download TaxCalc from our website. Follow these steps: Log in to your account using your email address and password. Go to My Products & Services. Click...
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09 Jan, 2017
Views: 6257
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How do I move to a new computer, including to a different operating system?
There are now Linux and Mac versions of TaxCalc for all customers except Practices running the network version. Of course, our Windows versions continue to exist for all customer types. This article will help you move to a new computer, including between the different operating systems. The...
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27 Nov, 2020
Views: 6046
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How to send a manual Health check
In order to diagnose certain issues it may be necessary to send TaxCalc a Health Check. Normally this is done from inside the program. If, however, you cannot open the program, you can send a Health Check manually WINDOWS ONLY Click on your Windows logo > All Programs > TaxCalc Hub >...
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24 Mar, 2020
Views: 5611
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Reinstalling TaxCalc in case of a failed update or other unexpected behaviour
On occasion the software can become corrupt. Experience shows us this is often due to a failed web download, sometimes cancelled when it takes longer than expected. In most cases a simple reinstall from the website will resolve the issue. A re-installation may also be required if an older...
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07 Oct, 2019
Views: 5596
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How do I add Proxy Server settings to TaxCalc?
Some networks require Proxy authentication to allow external access (web), You can now configure these proxy settings within TaxCalc. At the Hub screen click Settings > Proxy Server Settings The Proxy Server Settings Window opens. You need to fill the following screen with the relevant...
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24 Mar, 2020
Views: 5422
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How do I back up the database?
TaxCalc uses a database to store client, accounts and tax return data. This SimpleStep guide will help you to take regular backups. If you run TaxCalc on a network, you must perform the backup on your server. You can't run a backup remotely from a computer that's connected to the server. Step...
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05 May, 2020
Views: 4795
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How do I configure the firewall for the network version of TaxCalc?
The following ports must be open to allow access to the discovery service and the database, and should suffice for most installations. Server Side Incoming Rule discoveryservice.exe Port 3838 (UDP) postgres.exe Port 5432 / 5433 (TCP) Outgoing Rule discoveryservice.exe Port 6178 (TCP) ...
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24 Mar, 2020
Views: 4758
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How to change the Advanced Display Settings within TaxCalc if the software does not display as expected
We are aware that on some machines with particular graphics cards/drivers or on Terminal Server configurations, the program may not behave as expected. Some users have reported blank screens and others have reported that the program will crash when trying to select a tax return or open a set of...
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02 Dec, 2020
Views: 4564
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How do I update TaxCalc to the latest version?
Please see our video below on How to Update TaxCalc: For step by step instructions, please see the information below: New features are often implemented throughout the year, and these are installed in free updates throughout the life of your licence. When you first open the program, TaxCalc...
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05 Nov, 2020
Views: 4484
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Can I run TaxCalc on a Mac?
We're working to make TaxCalc available to all our Mac customers. In the meantime, access depends on your type of TaxCalc account and Mac specifications. We currently have three versions of the TaxCalc program. Not all versions of TaxCalc can be run from a Mac computer. If the Mac computer meets...
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07 Sep, 2018
Views: 4136
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Can I re-download TaxCalc onto my computer?
It is possible to re-download TaxCalc from our website as follows: Go to www.taxcalc.com. Log in to your account using your Username (email address) and Password*. go to My Products and Services Click on the Download button. Click on the statement .I want to update TaxCalc to the latest...
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03 Oct, 2018
Views: 4095
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Why can't I log into my HMRC online account?
From 10 August 2015, you can only log into your HMRC online account if JavaScript is enabled in your browser. JavaScript should already be enabled but if you have problems you may need to follow these instructions to turn it on.
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23 Sep, 2015
Views: 3716
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When I try to log in, it states the user is already logged in (Practice users)
The user can receive the following message when they log in to a networked version of TaxCalc User Already Logged In PLEASE NOTE that this user already appears to be logged in. This could be a result of a network error, power failure or similar. If so, you can continue to log in, however, if...
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18 Mar, 2016
Views: 3612
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Automatic backup of TaxCalc on a server
The network version of TaxCalc uses the Postgres database engine. Backups need to be made on the server itself - there is no capability for users to make an automatic backup of the database from a 'client' computer. In a full blown server environment it may not be possible or desirable for users...
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27 Dec, 2019
Views: 3588
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