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How do I fix a tax return that prints as gibberish?
If your tax return prints as gibberish after the first few pages, you can fix this by following these instructions: Windows 10 In the Search box next to the Start button, enter Services and Printers. Press Return. Right-click on the relevant printer. Click on Printer properties. Click on...
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28 Dec, 2018
Views: 574
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When I try to download TaxCalc I get "page cannot be displayed" or "SSL received a record that exceeded the maximum permissible length"
Some users have reported problems trying to download TaxCalc, with the following errors. Users with Internet Explorer may get: This page can't be displayed. Make sure the web address https://www.taxcalc.com is correct. Look for the page with your search engine. Refresh the page in a few...
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13 Jan, 2017
Views: 567
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On my Mac TaxCalc opens then immediately closes with an error message.
The message "This program is not compatible with your Mac" may be shown when you try to start TaxCalc. This behaviour will be seen if you are trying to run TaxCalc for the Mac on a version of OS-X that is not supported by TaxCalc. TaxCalc needs OS-X 10.11 (El Capitan) or greater in order to...
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28 Dec, 2018
Views: 560
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Cannot see files on Import dialogue when browsing for them
On occasion, customers report that they cannot import previous years' files. This may happen if you are trying to import from the folder Program Files or Program Files (x86). Windows puts permissions on the system which unfortunately will not allow the software to access these folders. If...
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18 Mar, 2016
Views: 552
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Get TaxCalc 2004 working on Windows 7, 8 or 10
Install the program as normal (download can be found here TaxCalc 2004) NOTE - Do not choose to run the program when the installer finishes. Right hand Click on the TaxCalc 2004 Icon which should now be on the desktop Click Troubleshoot Compatibility. The compatibility troubleshooter should...
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11 Sep, 2018
Views: 547
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SSL error when opening Accounts Production client when using a proxy server
Some customers have reported the following error while trying to use TaxCalc Accounts Production. One or more SSL errors has occurred. The signature of the certificate is invalid If this error occures, users need to make sure that their proxy server includes the exceptions as listed in the...
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25 Sep, 2018
Views: 544
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How do I manually remove TaxCalc from my Mac?
To remove TaxCalc from a Mac, follow these steps: Open the Applications folder. Delete the TaxCalchub application. Go to users home folder > library > application Support folder – if the library folder isn't visible, go to Finder > Go > Go to folder and type ~/library. Delete...
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21 Mar, 2017
Views: 536
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Can I run TaxCalc on Linux?
The TaxCalc application is now available on Linux for Individual and Standalone practice users. We are currently developing a network version which will be available in the future. As for now, you are able to have a LINUX machine as one of the additional machines if a windows machine acts as the...
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19 Mar, 2020
Views: 522
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Error message: You do not have permission to access this application (individual users)
When opening TaxCalc you may receive the following Access Permission message when attempting to select any of the tax years: This error is likely caused by permission issues. To check this, complete the below steps: Close TaxCalc. Right-click on the TaxCalc icon. Choose Run as...
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28 Mar, 2017
Views: 514
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Will TaxCalc run on 64-bit operating systems?
TaxCalc will run just as well on 32 bit or 64 bit variants of any of our supported Windows Operating Systems. All supported versions of the Mac and Linux Operating systems are 64 bit. If you do experience any problems running TaxCalc, please contact Support via email or phone and we will be...
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26 Aug, 2016
Views: 509
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Help files not visible on a Mac
A couple of customers have reported that help fields are not available or missing on the Mac version of TaxCalc. It appears this may happen if the program is downloaded and run before being copied to the Applications folder. This causes an issue with the help file cache. The following...
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24 Aug, 2020
Views: 506
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Scaling TaxCalc on High resolution (HiDPI) Displays
In some cases high resolution (also known as HiDPI) displays may not display as intended. This problem is exacerbated on physically smaller Hi resolution displays normally found on tablets and laptops. TaxCalc are working to address this with the forthcoming implementation of a new toolset that...
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01 Dec, 2017
Views: 506
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Message from TaxCalc - Cannot replace the file (when printing/previewing or saving a PDF)
If you receive a message similar to the following when creating a PDF or previewing one, it means that there is an illegal character at the end of the company name. The characters normally show as a space and are most often carriage returns caused by copying and pasting the company name. ...
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17 Oct, 2019
Views: 491
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Will my annual subscription include any updates?
TaxCalc will include software updates regularly that are downloaded from the internet. This will include improved stability to the product and any new additional functionality that may have been added. The application will check for updates and licence terms each time it starts up on the computer....
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18 Mar, 2016
Views: 450
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Missing checkboxes and radio buttons using the Windows version of TaxCalc (Parallels under OS-X)
Some users report that checkboxes and radio buttons can be missing when using TaxCalc on a Mac under Parallels To resolve this issue MacLook needs to be disabled. If coherence mode is used, this must be exited first. Right click on the Parallels Desktop icon in the dock Select view Change...
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29 Mar, 2017
Views: 447
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