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Excluding sites from Proxy Server checking
On some systems user may need to add a website as an exception to their Proxy server. System Admins can exclude the following sites from checking by proxy servers. The main sites users would likely to need to exclude from checking are as follows. *.secure.gateway.gov.uk ...
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11 Sep, 2018
Views: 2057
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How to install the Mac version of TaxCalc
The process to install the Mac version is the same for Individual and Practice users. The installation does not use an installer file as such but instead copies the application into the applications folder and then runs the configuration when the program is started. You can use this guide to...
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27 Mar, 2017
Views: 2057
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How do I move my tax return between two computers to file online? (Individual Users)
To move your tax return between two computers, it is recommended follow these steps: Complete your tax return and save it to a known location using File > Save. To find a tax return that you've already saved, go to My Returns, click on your name and make a note of the file location. Exit...
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27 Dec, 2019
Views: 2055
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How to install the Linux version of TaxCalc
TaxCalc is now available as a native version for Linux users. The installer package should work on most Linux distributions. The process is the almost same as the Windows installation process, but without the option to install for all users or just me. Go to www.taxcalc.com, login and...
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04 Jan, 2017
Views: 2004
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I get "Upgrade Required - You are trying to connect to..." after restoring my database
The following message may appear after restoring a TaxCalc database: This will normally only happen if you have restored a database that was created in an earlier version of the software than the one you are currently using. If you want to keep the database you have restored, simply...
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27 Dec, 2019
Views: 2001
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How do I reset the Hub admin password in TaxCalc
In some cases you may not know, or may need to reset the Hub admin password in TaxCalc. How you reset this will depend upon your TaxCalc licence. Non-Cloud user (Standalone or Network/Server) Open TaxCalc At the login screen, select Problems logging in? Click on I need to reset my admin user...
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14 Oct, 2019
Views: 1991
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Postgres does not always start when the "server" machine is rebooted
On occasion the Postgres service that TaxCalc requires may not start in a timely manner, resulting in a connection error when attempting to start the TaxCalc program. To resolve please follow these steps on the TaxCalc server machine. Click on your Windows logo Type Services and open the...
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14 Apr, 2020
Views: 1954
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Moving older versions of TaxCalc to a new PC (Individual customers)
On occasion you may find that you need to move older versions of TaxCalc (pre-2013) to a new computer. If you purchased the older versions, you can still download and run these versions. Firstly download and install the required program to the new computer from our website. On the new...
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24 Mar, 2020
Views: 1913
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Setting up a new machine or user on CloudConnect for the first time
The following steps should allow users to add a new user/machine to CloudConnect. There are three main steps. Set up a new user in the CloudConnect database Add TaxCalc to the computer Log in as the user for the first time Please Note: The following information will be required in...
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24 Mar, 2020
Views: 1902
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How do I fix problems with print preview in TaxCalc?
If you're having problems with print preview, follow these steps to reinstall Adobe Acrobat Reader: Uninstall the program: Start > Control Panel > Uninstall a program Uninstall any instances of Adobe Reader Reboot your PC. Go to the Adobe website for the latest version of...
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13 Mar, 2017
Views: 1896
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Why can't I print PDF attachments?
TaxCalc can only print PDFs created using versions 1.4 to 1.7. To check the version of your PDF, complete the following steps: Open the PDF document. Click on File in the left-hand corner. Click on Properties. Check the version number in the pop-up window. If you can't print the PDF,...
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03 Aug, 2020
Views: 1868
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How to reset the licence details on a Mac
On occasion you may need to reset your licence details on a mac. This may be required if: you have changed your password for the website login and the program is not asking you to enter the new email/password details you get an Error Code 31 telling you the licence details are incorrect, or ...
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27 Dec, 2019
Views: 1763
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I am using Microsoft Office 2003 and Mail Merge does not seem to be working
TaxCalc does not support the use of Office 2003 for any TaxCalc integration. If you are planning on Importing or exporting summaries/accounts into TaxCalc, it is recommended that you have Microsoft Office 2010, 2013, 2016 or Office 365. PLEASE NOTE: TaxCalc cannot offer help with the use of...
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11 Sep, 2018
Views: 1736
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How do I remove the watermark when printing a return?
If you want to remove a watermark from a tax return, you'll need to amend the printing preferences: Open the tax return. Click on Check and Finish. Click on Print. Click on Next Step in the HMRC warning message (if applicable). Un-tick Would you like to add a watermark? (towards the bottom...
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03 Aug, 2020
Views: 1670
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I cannot open my TaxCalc file(s)
If you try to open a TaxCalc return and it will not open, the most likely reason is that you are trying to open it with the wrong year's program. For each year’s returns, you need to perform File > Open using the corresponding year's software. Here is a list of the file extensions and...
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24 Mar, 2020
Views: 1641
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