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How do I check if my TaxCalc is up to date?
It is always recommended to be running the latest version of TaxCalc. This will ensure that you have the most up-to-date functionality and stability in the programs performance. There are 2 different ways to check for software updates internally within the application. Go to Help > Check...
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29 Mar, 2017
Views: 1512
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I downloaded the TaxCalc installer but I cannot find it (deleted by Norton)
TaxCalc have observed that in some instances Norton 360 removes the installer file from the downloads folder as it completes the download. This is due to a feature of Norton 360 (and Norton Internet Security) which decides which files are safe based upon what other people are downloading. It is...
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09 Jan, 2017
Views: 1488
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TaxCalc application will not open when clicking on the desktop icon
If the TaxCalc application does not open when clicking on the icon, the software is likely stuck in a Windows process on start-up. You can resolve this as follows: Open up the Windows Task Manager (right-click on the task bar then select Start Task Manager) Select the Processes tab. ...
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15 Feb, 2018
Views: 1396
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Supported web browsers for card payments
Please note that credit/debit card regulatory changes that had come into effect in 2015 means we will be unable to process orders through unsupported web browser versions once this regulation is implemented. Unsupported versions include Chrome (v22 or earlier), Firefox (v27 or earlier), Safari (v6...
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18 Mar, 2016
Views: 1325
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Can I use Dropbox or other file hosting services to store and share my data? (Practice users)
If you use a stand-alone machine, we recommend that you store your data on the default local database to ensure that all data is stored centrally and securely. However, if you want to share data in a cloud or hosted environment such as Dropbox, you can store data in individual files as with...
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09 Jan, 2017
Views: 1309
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How do I remove duplicate returns linking to same file (Individual, Partnership and Limited Company users)?
Sometimes more than one tax return can link to the same file if the file location appears to be different but is effectively the same – for example, one file name has capitals and the other doesn’t. If this happens, although it looks like there are two returns, they both link to the same file....
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15 May, 2015
Views: 1276
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Can I use TaxCalc for remote working
If you have a network version of the software it is reasonably easy to configure your system to allow remote users access to the program. Alternatively you may want to consider our cloud version, which will make it easy for remote users to connect to your database. More information on this setup...
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26 Aug, 2016
Views: 1257
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Error: After I run the update to TaxCalc for the Mac it won't open – it says the 'identity of the developer cannot be confirmed'
Some users have reported that you might get the following error message after updating TaxCalc for the Mac: This is due to the security settings on the Mac. You can resolve this by going through the following steps: Open the Finder. Open the Applications folder. Control-click or...
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24 Mar, 2020
Views: 1237
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Error when starting TaxCalc "The program can't start because api-ms-win-crt-runtime-I1-1-0.dll is missing"
Users with Windows 8.1 or Windows 7 may encounter the following error when starting TaxCalc after updating to the late 2017 version of the program. The easiest and preferred way to resolve this problem is to run any and all Windows updates, until no more are showing (including any required or...
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13 Jun, 2018
Views: 1190
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Retired Operating Systems
From time to time, it becomes necessary for TaxCalc to cease supporting certain versions of computer operating systems. Usually, these are for reasons such as the developer of that operating system stops providing support or security updates. When our official support stops, we stop testing the...
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19 Aug, 2019
Views: 1165
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I can download the TaxCalc installer but it will not run
A small number of customers have reported that while they can download the installation file for TaxCalc, they cannot run it. This is likely to be caused by a feature called 'Blocked File protection Control'. To resolve the problem: Right-hand click on the downloaded file. Select Properties ...
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18 Mar, 2016
Views: 1114
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How to allow the TaxCalc installer to execute on Linux
When attempting to install TaxCalc on a Linux machine, you may get the following message. This is because the file needs to be made executable. Some distributions may allow you to select a button 'make executable and run', in which case you may choose that option and skip the following...
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23 Jan, 2020
Views: 1032
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Remote support sessions and TalkTalk
TalkTalk have recently blocked the ability for their customers to use AnyDesk. This is the tool that TaxCalc uses to assist customers if a remote connection is required. This means that if you are a TalkTalk customer, or a customer of an ISP that use the TalkTalk infrastructure (for instance...
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24 Mar, 2020
Views: 1012
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Cloud Database Server Downtime
Scheduled maintenance downtime TaxCalc will perform essential maintenance upgrades wherever possible within the following scheduled periods, during which the servers and service will be unavailable (i.e. 'downtime'): From 2100 hours on the 15th of every month until 0300 hours on the 16th of...
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23 Apr, 2018
Views: 1002
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Performing a custom installation of TaxCalc (advanced users only)
With the release of TaxCalc for the 2016 year, TaxCalc have included some advanced options when installing the network version of the program for the first time. These options include the ability to customise the installation location of the TaxCalc program and the database engine (PostgreSQL) to...
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27 Feb, 2017
Views: 918
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