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How do I uninstall the Mac version of TaxCalc?
The Mac version of TaxCalc doesn't include an uninstaller – it also doesn't use an installer process. If you want to remove the TaxCalc application and data from your computer, read How do I manually remove TaxCalc from my Mac? If you try to remove TaxCalc from one computer and install it on...
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18 Mar, 2016
Views: 445
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How do I put my Terminal Server into Install mode?
It is recommended before running the TaxCalc installer on a Terminal Server that you put the server into Install mode. This is required to ensure the correct registry information gets applied across all Terminal Server users. Open a command prompt as administrator, type the following (at the...
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23 Feb, 2017
Views: 431
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Failed to Collect Package
When TaxCalc is installed, it does a base install of the program, and will then collect additional packages (if required) during the setup/configuration stages. If there is a problem collecting these additional packages, the following information screen will be shown. This is likely to be...
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12 Apr, 2016
Views: 429
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Problems encountered when backing up or restoring TaxCalc
There are currently no known issues with the backup or restore routines in TaxCalc. However if there are problems that occur then it is recommended to check the following attributes: When restoring a backup, make sure that the file format is correct for the database type you are running. For...
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27 Dec, 2019
Views: 425
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How do I merge clients in my list?
You can't merge clients in TaxCalc but there is a way to export and import tax return files from one client to another. To do this, follow these steps: Go to Admin Centre > Database > Backup Database to create a backup. In Tax return production open the client with the tax return (the...
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07 Feb, 2020
Views: 424
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External connections into the TaxCalc database
In line with our EULA TaxCalc does not permit third party software to insert, delete, interrogate, or in any way interact with the data held within the TaxCalc database. Whilst it is technically possible to connect to a TaxCalc database, outside of the application, it is not an area we can support...
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27 Sep, 2018
Views: 401
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How do I update the TaxCalc software on a computer that is not connected to the Internet?
The TaxCalc software cannot be updated if your computer is not connected to the internet, as it requires an active connection to download the relevant plugins and detect the correct licence.
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02 Mar, 2018
Views: 395
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Error message 'Authorisation details not found' appears on workstations when using network version of TaxCalc
Some users have reported that after updating their login details on the TaxCalc website, additional machines (workstations) may get the error message Authorisation details not found. This is because when the system was set up the workstations couldn't 'see' the server properly and a file called...
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27 Dec, 2019
Views: 393
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Database and linked files explained (Professional)
TaxCalc can now provide you with either a stand-alone or network installation set-up. If you’re using a stand-alone version, you have the option to store your returns either in a local database or in regular files, much like previous editions of TaxCalc. You can still open TaxCalc 2013...
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17 Oct, 2019
Views: 388
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Not a valid Win32 application when trying to install TaxCalc
On occasion users may encounter the following message when trying to load TaxCalc Not a valid Win32 appplication This error normally indicates that the file is corrupt. This is likely because the file had a problem downloading. Delete the file and re-download it. if the problem persists...
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18 Mar, 2016
Views: 388
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Absolute file path error message
To fix, please follow the below instructions. Windows 10: Go to C:\TaxCalcHub\PostgreSQL\9.4\Data Delete the file “postmaster.pid” Open Task Manager Right click the column header (where it states name CPU memory etc) Tick the option “Command Line” Find in the process list the...
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13 Apr, 2016
Views: 368
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How to force TaxCalc to re-licence.
In certain scenarios it may be necessary for TaxCalc to be licenced under different accounts. This could occur if a user consults for multiple firms but also requires a personal licence to complete their own Self Assessment. This article provides two methods of removing the licence key after...
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27 Dec, 2019
Views: 368
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I get the message saying "could not create tempdir" when installing TaxCalc
On occasion customers have reported the following error message when installing the TaxCalc software from the website Could not create tempDir = c:\users\username\appdata\local\Temp\ASP_hub NOTE - The path will be different for you and the version number will vary depending on the version...
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18 Mar, 2016
Views: 360
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Can I skip making a backup when an update is run
In recent versions of TaxCalc the user will be prompted to allow a backup to be made when the update runs if it is started from the notifications tab. This dialog has been included to ensure that appropriate backups are taken at the point the database is upgraded. TaxCalc recommends you allow...
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27 Dec, 2019
Views: 347
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Load Library failed with error 1114
On some Windows 10 computers the following error message will be received either during the installation or on the opening of the TaxCalc application. This is a Windows generated error, although there is no specific cause for this error message to appear it can be resolved by a change to the...
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10 Apr, 2018
Views: 343
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