|
How do I license versions of TaxCalc prior to 2013?
Installing and licensing a previous year's version of the program is reasonably simple. After installing TaxCalc, a License TaxCalc box will appear. Please be aware that the 'Automatic' license option no longer works for older years' applications. To license: Select Next to move on to the next...
|
|
10 Nov, 2016
Views: 339
|
|
|
My update gets stuck at a certain percentage - what do I do?
TaxCalc issues updates to users throughout the year and users will usually run through the below process to complete the update. Open TaxCalc and log in with the admin username and password (if login is enabled). Under Notifications, expand the option for Update Available where you will see a...
|
|
27 Dec, 2019
Views: 330
|
|
|
Connecting to the internet through a mobile phone hotspot
There are times when your normal network may not be available. The local version of TaxCalc only needs an internet connection when filing/submitting or upgrading the licence/program. The CloudConnect version of TaxCalc requires an internet connection to function. This article will help you get...
|
|
15 Feb, 2018
Views: 328
|
|
|
When exporting to Microsoft Word or Excel, it offers to save the file but will not open the Office application automatically
In a number of places in TaxCalc, you can export a document to an MS Office application such as Word or Excel. When this happens on a computer running Microsoft Office 2007 onwards, Office will automatically open the document after selecting this option. However, Office Starter Edition does...
|
|
18 Mar, 2016
Views: 326
|
|
|
I cannot tab to the next field in the Mac version of TaxCalc correctly
When tabbing in the native Mac version of TaxCalc you may sometimes find that "tab" does not go to to certain fields There is a setting in OS-X that defines the behaviour of the tab function Click System Preferences - Keyboard (from the hardware section). Towards the bottom of this dialog...
|
|
18 Mar, 2016
Views: 324
|
|
|
What are background updates?
TaxCalc has the ability to update various data without the need for a software update. We call these background updates. Examples of data which can be updated include CT indexation rates, tax offices and dividend data. When TaxCalc starts it checks to see if it has the latest version and if it...
|
|
30 Mar, 2017
Views: 306
|
|
|
Can I back up using Mozy Pro?
A customer reported problems with restoring a backup made using 'i-sure' (a MozyPro based service from Barclays). It transpired that the user was backing up the TaxCalc hub folder (which contains the database files) rather than backing up the database as recommended. Further investigation...
|
|
18 Mar, 2016
Views: 286
|
|
|
I can't find a client or associated data in the application - Practice users only!
If you are a non-practice user (you purchase a product listed for Individuals, Trusts or Businesses) please see our article for How do I find a missing file? (Individual, Partnership and Limited Company users) In terms of the TaxCalc application, measures are in place to prevent any data loss....
|
|
27 Dec, 2019
Views: 274
|
|
|
Do I need a CD?
Most users do not require a CD or other physical media in order to use TaxCalc. Currently only about 1% of TaxCalc customers request a CD. The disk is intended for those customers who only have access to slow or unreliable internet connections where the full initial download would be difficult...
|
|
28 Mar, 2017
Views: 270
|
|
|
How do I view, modify or import old CT600 returns? (Business users)
If you want to open a CT600 return made in an earlier version of TaxCalc, first try to open the file in TaxCalc using File > Open. TaxCalc 2007 To view a return prepared in TaxCalc 2007, check that you have the final release of the software (version 7.10.08): Go to Help > About...
|
|
03 Aug, 2020
Views: 264
|
|
|
I can't save my return to my file system
If you can't save a return from the database to your own file system, it's usually because there's an extra space or spaces at the end of the company name (either within Practice Manager or on the tax return). To remove the space(s), follow these steps: In Practice Manager, double-click on...
|
|
17 Oct, 2019
Views: 262
|
|
|
"Error: Connection closed" When submitting a Tax return to HMRC
The following message may be seen when trying to file a return to HMRC. This has been seen when Kaspersky Endpoint Security for Windows (V.10) was installed. Kaspersky was causing a problem with the "web control" filtering module If you disable the "Web Control" filtering module it should...
|
|
27 Dec, 2019
Views: 258
|
|
|
Error message when restoring database: Please close other [n] connections to DB (hub) and try again
If you receive this error message when restoring a database, it means that the program is unable to close all the active connections to the database. First, make sure that no other users are logged into TaxCalc and try to restore the database again. If this doesn't work, follow these steps...
|
|
18 Mar, 2016
Views: 252
|
|
|
Can I use TaxCalc on a Chromebook/ChromeOS
At the current time this is not possible and TaxCalc have no plans to release a native Chromebook/ChromeOS version of the program. It may be possible to install a supported version of Linux onto ChromeOS and run TaxCalc in the Linux environment, but TaxCalc cannot provide technical support if...
|
|
13 Mar, 2017
Views: 248
|
|
|
Withdrawal of Support for Mac OS 10.11 (El Capitan)
From release 8.0.022, we will no longer support our software and services on computers that run on the Mac OS 10.11 (El Capitan) operating system. Why have we withdrawn support? We support older operating systems for as long as we can. However, for technical reasons we have had to cease...
|
|
16 Aug, 2019
Views: 246
|
|
Cookie Settings