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Moving TaxCalc to a new Mac (Practice – standalone user)
Before you move TaxCalc to a new Mac, make sure your current software is up to date. You can't easily move a database created in an older version of TaxCalc to a newer version. If you do have to restore an older backup and you experience problems, contact Support for help. Moving TaxCalc to a...
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18 Mar, 2016
Views: 917
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Adjusting power settings so a PC does not go to sleep
In some circumstances, allowing a PC to sleep can result in an error in TaxCalc when the machine wakes. In addition to this any PC acting as a Server for the network version of TaxCalc should have the sleep function disabled so that client PC's do not experience connection problems. This KB items...
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07 Sep, 2018
Views: 916
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How to fix the TaxCalc display when the High DPI settings are set incorrectly
In some cases users prefer to change the zoom settings in TaxCalc rather than their display settings, However, if too radical a change is made to the Advanced Display Settings (High DPI Support) the TaxCalc display can become garbled. In this case the registry setting that control the High DPI...
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27 Dec, 2019
Views: 888
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"Cannot open the database" message is received after TaxCalc is installed on an additional machine
This message may be shown when trying to connect to a remote database from a workstation: Note: The blank area in the error dialog above will have a machine’s name listed. If this happens then it is likely an issue with the firewall settings on one (or both) machines. Amending your...
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18 Mar, 2016
Views: 880
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When printing, a Mac app opens the pdf preview instead of Adobe reader (Parallels under OS-X).
On some machines when printing in the Windows version using parallels on a Mac, the output opens in a Mac application instead of Adobe Reader inside Parallels. In the newer versions of Parallels you have the ability to set the default app for any file across either operating systems. It looks...
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18 Mar, 2016
Views: 878
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Moving older versions of TaxCalc from one PC to another (Practice users)
On occasion you may find that you need to move older versions of TaxCalchub (Pre 2013) and its data to a new computer. The required steps are as follows: Install the required years' program on your new computer Copy the relevant returns from the old PC Associate these returns with the...
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27 Mar, 2017
Views: 872
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Will TaxCalc work on my tablet computer?
TaxCalc will only work on Windows Pro tablets. If your tablet can't run TaxCalc natively, you might be able to access it by running the installer on a supported operating system through a Remote Desktop Connection application. TaxCalc only supports desktop operating systems and their...
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20 Mar, 2017
Views: 837
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Database Connectivity error on Network version of TaxCalc
The following error may appear when using TaxCalc on a network. This message will occur if you are logged into the program and there is a dropped connection to the database. This can also occur if the machine wakes after being in a hibernate or sleep state. It can also occur if a backup...
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28 Mar, 2017
Views: 834
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Can I safely uninstall old (previous years) versions of TaxCalc? (Individual, Business and Practice users)
If you wish to remove older versions of TaxCalc from your machine, this can be done and the uninstallation leaves the data files themselves untouched. You may uninstall these earlier versions of the TaxCalc program using Add/Remove Programs or Uninstall/Change (depending on your operating...
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01 Jul, 2016
Views: 812
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How to use Steps Recorder to help support resolve an issue
Steps recorder (or problem steps recorder) is a handy tool built in to Windows7, 8 and 10 to help support technicians resolve issues on remote machines If you are encountering an issue and need to walk a technician through the steps then recording the process in steps recorder can be very...
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27 Dec, 2019
Views: 778
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How do I use a VPN to access TaxCalc remotely?
The best way to use TaxCalc across multiple locations is likely to be via a virtual private network (VPN). A VPN allows you to connect securely from a remote location back to a central location. Once connected, you can access most or all of the facilities of that central point (subject to...
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26 Sep, 2016
Views: 776
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Operating Systems no longer supported
You are probably seeing this page because an installation has been completed on an Operating System that TaxCalc can no longer support for technical reasons, and you have been directed to this location. If this is the case, please refer to the following article for more information. Retired...
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12 Sep, 2019
Views: 775
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"Restore Error" shown when trying to restore a database through the Hub
On occasion when users are restoring a database through the hub, the following error can occur. Restore Status Restore Error - The database restore has failed as the backup file cannot be read. This could be a result of a network connection error or possibly a hardware issue, please check and...
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27 Dec, 2019
Views: 756
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TaxCalc display is too large after update.
In the late 2017/early 2018 update, TaxCalc utilised a new component which more closely adheres to the Microsoft usability guidelines for display purposes. However, we have found that due to the wide variety of hardware and software in use (and tweaked user settings) this may not always display as...
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27 Dec, 2019
Views: 753
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Can I migrate from a Standalone database to CloudConnect?
It is possible to migrate a standalone database to the CloudConnect environment however, the database format must be converted first. This is because the cloud structure requires a different format to that of a standalone database. Therefore, a member of the technical team will be involved to help...
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04 Feb, 2020
Views: 750
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