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Installing the network version of TaxCalc Fails with 'Error 1935. An Error occurred'
The following problem was reported by a customer installing the network version of TaxCalc on a new machine. The problem happens at the time the database portion of the installer is starting and is caused by a problem on the computer, not by the TaxCalc installation process itself. If you...
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18 Mar, 2016
Views: 243
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Installing Adobe Reader on Linux
Adobe Reader is not included in Linux builds as most distributions do have a program capable of rendering pdf documents. For instance, Ubuntu ships with Document Viewer and this will display pdf documents created with TaxCalc. However it is possible that some documents may not be rendered by 3rd...
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08 Jul, 2015
Views: 241
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How to enter a new licence key for versions of TaxCalc prior to 2013
After you have upgraded your software, either from the website or through our Sales team, you will need to re-license the software to activate the new features. Unfortunately whilst the option to enter the licence key automatically is still listed in the application, this option no longer works...
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17 Aug, 2020
Views: 238
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TaxCalc will not update as it says the PC is Windows XP but it is not
In some situations a Windows PC may not allow TaxCalc to be installed as it claims that it is running on XP, although the computer is running Windows 7 or later. This will happen if the TaxCalc application is running in compatibility mode for XP. While this situation is unusual it is easily...
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12 Mar, 2018
Views: 231
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Is there a network version of TaxCalc for Mac and Linux machines?
With the release of the Mac and Linux versions of TaxCalc for standalone computers, and the subsequent CloudConnect offering, we have been working toward releasing the network capable version of the program for the Mac and Linux platforms. While work and testing on the Server portions of TaxCalc...
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12 Dec, 2016
Views: 208
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LoadLibrary failed with error 1114... When opening TaxCalc
On occasion the following error may be seen - LoadLibrary failed with error 1114: A dynamic link library (DLL) initialization routine failed. The error is related to the graphics configuration on the machine. To resolve the issue try the following steps. Right-Hand click on the desktop ...
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10 Jan, 2019
Views: 206
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TaxCalc crashes when opening on a Mac with multiple screens (Practice version only)
Under some circumstances TaxCalc will fail to open on a Mac that has more than one monitor. The problem is caused when TaxCalc tries to open on a secondary monitor. To resolve this problem: Temporarily unplug any extra monitors, leaving only the primary monitor connected. Start TaxCalc. ...
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26 Jan, 2017
Views: 191
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TaxCalc will not work after using AdvancedSystemCare
After using AdvanceSyetemCare utilities to clean their PC a customer reported that TaxCalc (network version) would not start. Further investigation showed that the PostgreSQL service (The database back-end) had been disabled. This meant TaxCalc would not work as it had no way of writing to or...
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21 Mar, 2016
Views: 148
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Cannot connect to Database - AVG Firewall
The AVG Firewall may block the connection to the TaxCalc database. If TaxCalc was working previously and nothing else has changed apart from AVG being updated. Then you will need to make a simple configuration change. This is the error message given by TaxCalc ; Open AVG then select MENU...
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16 Mar, 2020
Views: 144
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When will my CD be delivered?
If a purchase for a CD is placed in the pre-order period (between March and April), the CD will not be dispatched until late April/early May. Once shipped, the CD should take no more than 2–3 working days to be delivered. Outside of this time frame, CDs are processed as soon as the order is...
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27 Feb, 2017
Views: 142
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Can I run Mac and Linux versions of TaxCalc over a network?
At present, the Network version of TaxCalc for practice users can only run on Windows based Server, although you can utilise Mac and Linux machines as clients connecting to a Windows machine acting as a TaxCalc server (or CloudConnect). We are currently working towards releasing a version that...
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27 Mar, 2017
Views: 129
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How to restore a database on a Mac from a time machine backup rather than a TaxCalc Backup file
If you are not restoring the whole of your time machine image, the following instructions should help you get up and running on a New Mac. Download and install TaxCalc on your new Mac, the instructions at How to install the Mac version of TaxCalc will help Start it for the first time Follow...
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08 Aug, 2018
Views: 118
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Issues licencing or using APIs on a MAC
If an issue is encountered when trying to obtain a new licence or an API does not function on a MAC computer. Then follow these instructions to disable the MAC Socks 5 proxy. Left click on the network icon normally located on the very top Apple toolbar. Select Open network Preferences. ...
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27 Apr, 2020
Views: 91
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"Unable to register resource file" error when updating TaxCalc
Some users have reported the below error message when attempting to update TaxCalc. Please note this error should only affect Windows users. If you are running a different operating system, please contact our support team for further assistance. This means that there has been an error in...
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07 Feb, 2020
Views: 90
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ERROR: Dates shown in local (non-English) language on a Mac causes filing to be rejected
Reports in Accounts Production on a Mac will be displayed in the local language if English is not the primary preferred language. This will likely cause returns to fail validation, as reports will be shown with dates in the primary preferred language. The failure reasons will be similar to that...
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15 Feb, 2018
Views: 82
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