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Using the right credentials for Cloud Connect
When using the TaxCalc Cloud Connect Module, it is important to remember the user credentials that have been created for user and license purposes. As cloud uses a two-factor authentication process and Advanced Security, this makes remembering the information more important. License...
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27 Sep, 2019
Views: 78
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Error message: Cannot replace the file (when printing a CT600)
If you receive this error message when trying to print a CT600, it's usually because there's an extra space or spaces at the end of the company name (either within Practice Manager or on the tax return). To remove the space(s), follow these steps: In Practice Manager, double-click on the...
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17 Oct, 2019
Views: 68
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Mac users cannot open TaxCalc documents when I email them. They get a winmail.dat attachment instead.
The problem is caused by an incompatibility in the way that Outlook can send emails and the way that Apple Mail reads those messages. In order to resolve the issue users need to change the outgoing email format and resend the message. On the sending machine, open Outlook. Click on File >...
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26 Jan, 2019
Views: 67
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I am running a Linux machine, how do i send error logs?
If an issue is encountered using the TaxCalc program on a Linux based system, logs will be required to investigate further. Please ensure you send the required logs via email to support@taxcalc.com. HealthCheck If the TaxCalc program is able to open, select Help > Send HealthCheck to TaxCalc...
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07 Feb, 2020
Views: 66
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How to do mail merge in Linux versions of TaxCalc
Note this article needs to cover creating the merge docs and merging them in Openoffice/LibreOffice Mail Merge allows you to export client data into documents, including letters and forms. You can access Mail Merge via Practice Manager. In Windows most of this is handled in...
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27 Sep, 2019
Views: 36
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The code execution cannot proceed because VCRUNTIME140.dll was not found.
If the following messages appear when trying to run the TaxCalc application for the first time on a new Windows 10 PC, the below steps can be used to fix the issue: 1 - Click on the start menu, type 'Apps & Features', then press enter: 2 - Locate the most recent 'Microsoft Visual C++...
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24 Mar, 2020
Views: 35
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